Terms of Service

Last updated: January 1, 2026

TERMS AND CONDITIONS

FOR USING THE NETWORK OF ELECTRIC VEHICLE CHARGING STATIONS ADMINISTERED BY “FINES ENERGY” LTD.

PREAMBLE

“Fines Energy” Ltd. (the “Operator”), registered with the Commercial Register at the Registry Agency under UIC 206178474, with registered office and management address: Sofia, 5 Dimitar Mollov St., carries out activities related to providing mobility services. The Operator has designed, developed and maintains the Fines Charging smart mobile application, as well as software for remote access and monitoring of publicly available charging stations for charging electric vehicles on the territory of the Republic of Bulgaria, in order to provide End Users with the comprehensive service of “electric vehicle charging”.

These Terms and Conditions govern the relationship between the Operator and End Users in connection with the provision and use of the electric vehicle charging service through the infrastructure of charging stations administered by “Fines Energy” Ltd. (the “Service”), regardless of whether the End User uses the Service as a guest (without registration) or after proper registration in the Fines Charging mobile application. The Fines Charging mobile application enables End Users, after proper registration, to obtain free access to its content and functionalities, including information about a selected Charging Station from the infrastructure administered by the Operator, such as: exact location data, power, type, number of charging points (connectors), available capacity, as well as information about the price of the service for the respective Charging Station.

I. DEFINITIONS INCLUDED IN THE TERMS AND CONDITIONS

Article 1.

For the purposes of these Terms and Conditions, the words and expressions below shall have the following meaning:

“Operator” means “Fines Energy” Ltd., UIC 206178474, in its capacity as the entity that administers the charging station network and provides the Service through the Mobile Application and/or other envisaged means of access.

“Mobile Application” (Mobile Application “Fines Charging”) means the internet-based software product for mobile devices “Fines Charging”, administered by the Operator, through which the Service is provided and access to information and functionalities related to its use is ensured.

“Service” means the comprehensive “electric vehicle charging” service provided by the Operator through the charging station infrastructure administered by it, including access to publicly available charging points, starting, managing and ending charging sessions, metering and payment under these Terms and Conditions and the applicable tariffs.

“Electric Vehicle” means a motor vehicle that can be charged from an external electricity source through a publicly accessible charging point and has a suitable connector for connection. For the purposes of these Terms and Conditions, this concept includes both vehicles fully powered by an electric motor with a battery pack and plug-in hybrid electric vehicles that can be connected to the electricity grid.

“Connector” means the physical interface between the charging point or the electricity recharging point of the vehicle battery, through which electricity is exchanged.

“Charging Point” means a stationary or mobile interface within or outside the power grid that enables the transfer of electricity to an electric vehicle and which, although it may have one or several connectors in order to provide different connector types, is capable of charging only one electric vehicle at a time, and does not include devices with power less than or equal to 3.7 kW unless explicitly stated in the application as part of the network.

“Charging Station” means a physical device (facility) at a specific location, consisting of one or more charging points. The charging station is a complete and assembled technical product included in the network of charging stations administered by the Operator, which provides the required power and energy for charging the batteries of electric vehicles.

“Electricity Charging Service” means the sale or supply of electricity, including related services, through a publicly accessible charging point.

“Charging Session” means the process of charging a vehicle with electricity through a publicly accessible charging point from the moment the vehicle is connected to the charging point (via a connector) until the moment charging is stopped and/or the vehicle is physically disconnected.

“End User” means a natural person or a legal entity that uses the electricity charging service, including by purchasing/using an electricity charging service for direct use in an electric vehicle, regardless of whether the End User uses the Service as a guest (without registration) or as a registered user in the Mobile Application. When the End User uses the Service as a registered user, they create a profile in the Mobile Application and declare acceptance of these Terms and Conditions. Acceptance is deemed duly and validly given by completing registration in the Mobile Application, which requires providing a valid and up-to-date email address and telephone number, as well as providing/registering payment details according to the Mobile Application functionalities through which payments for the Service are made.

“Guest End User” means an End User who uses the Service without creating a profile and without registration in the Mobile Application, under the conditions and within the scope provided in these Terms and Conditions and/or in the Mobile Application.

“Registered End User” means an End User who has created a profile in the Mobile Application and accepted these Terms and Conditions in the manner described in item 10).

“Digitally Connected Charging Point” means a charging point that can send and receive information in real time, communicate bidirectionally with the power grid and the electric vehicle, and can be monitored and controlled remotely, including for starting and stopping a charging session and measuring electricity flows.

“Charging Point Operator” means the entity responsible for managing and operating a charging point, providing electricity charging services to End Users.

“Mobility Service Provider” means a legal entity that provides services against payment to an End User, including selling electricity charging services.

“Operator of a Network of Digitally Connected Charging Points” means a legal entity that ensures the sale of electricity charging services to an End User through management of a network of digitally connected charging points.

“In-App Payment Functionality” means a functionality of the Mobile Application providing the End User with the ability to pay for the EV charging Service, including via a payment card registered in the Mobile Application, by deduction from the available credit balance in the profile, and/or via other payment methods provided in the Mobile Application or these Terms and Conditions.

“Credit Balance” means an available monetary value in the profile of a Registered End User in the Mobile Application, which can be used to pay for the Service by deducting amounts due for charging sessions.

“Invoice” means an accounting document issued by the Operator for amounts due for use of the Service under these Terms and Conditions.

“Monthly Invoicing” means a method of reporting and payment for the Service whereby the Operator issues an invoice for the End User’s charging sessions for the relevant calendar month, and payment is made by bank transfer according to the issued invoice and the Terms and Conditions.

“Idle Fee” means a separate charge applicable for certain charging stations, charged after the end of a charging session, under the conditions and tariffs specified in the Mobile Application and/or in these Terms and Conditions.

“Tariff/Price” means the applicable prices and rules for determining the amounts due for the Service, including the charging price and, where applicable, the idle fee, published in the Mobile Application and/or determined in these Terms and Conditions.

“Autocharge” means a functionality/mechanism for starting a charging session whereby identification of the electric vehicle and/or End User and starting the charging session are performed automatically, according to the technical and functional capabilities supported by the Operator and described in the Mobile Application and/or these Terms and Conditions.

“Personal Data” means any information by which an End User may be directly or indirectly identified, including but not limited to: email address, phone number, invoicing details, part of the payment card number, order data, liabilities, and others.

“RFID Card” means a personalized radio-frequency identification tool for the End User. The End User may order an RFID card as an additional service which enables remote identification when using the Service and corresponding payment according to the applicable payment method.

II. SUBJECT MATTER OF THE TERMS AND CONDITIONS

Article 2.

Under these Terms and Conditions, the Operator provides End Users with the comprehensive service for charging electric vehicles through a network of publicly accessible charging stations administered and/or managed by the Operator, and the End User undertakes to use the charging stations for their intended purpose, in compliance with the rules established in these Terms and Conditions, and to pay the Operator all amounts due for the service provided, including any penalties, costs, compensation, and other amounts arising from these Terms and Conditions.

Article 3.

The Service may be used in the following ways:

(1) As a Guest End User (without an account; no registration required and no need to have the Mobile Application) – by scanning a QR code placed on the relevant charging station. To use the service, a deposit of BGN EUR (thirty) incl. VAT is paid via Google Pay/Apple Pay virtual wallet applications or via bank card. After the charging session is completed, the unused part of the deposit is automatically refunded to the respective payment method, and a fiscal receipt is issued for the value of the service.

(2) As a Registered End User via the Fines Charging Mobile Application – the End User downloads the Fines Charging Mobile Application to a mobile device from Google Play or Apple App Store depending on the device’s operating system.

Article 4.

(1) Before registering in the Mobile Application, the End User must familiarize themselves with the Terms and Conditions in force at the time of registration, available in the Fines Charging Mobile Application and on the Operator’s website at: https://finescharging.com/.

(2) By registering in the Mobile Application, natural persons declare that they are 18 years of age or older or use the service with the consent of a legal representative. Persons acting on behalf of a legal entity declare representative authority or use the service with the consent of a legal representative.

Article 5.

To use the Mobile Application and the functionalities provided through it, the End User must properly register and create a user profile through which they gain access to the Service, and must declare consent and accept these Terms and Conditions.

Article 6.

(1) When registering in the Fines Charging Mobile Application, the End User provides the Operator with the following data:

  • a valid email address to be used for the Service, for official correspondence between the parties, and for identification of the End User;

  • a mobile phone number to be used to confirm the profile and send notifications, as well as to identify the End User;

  • payment data required according to the chosen payment method (e.g., registration of a payment card and/or invoicing data for monthly invoicing).

(2) Upon initial registration, the End User creates an access password used to log in to the Mobile Application and to use the Service.

(3) The ability to perform a charging session through the Mobile Application is provided after entering the selected email address and password in the designated fields. The End User must store these details with due care and not provide them to third parties. In the event of misuse of the identification data, the End User shall be liable and shall pay all amounts due for use of the Service through their profile, unless the Operator has been notified as per paragraph (4) below.

(4) If access credentials become known to third parties, are lost, or there is suspicion of unauthorized access, the End User must immediately notify the Operator by sending a message to: [email protected] or by calling during business hours: +359 88 8606066.

(5) The End User must take reasonable security measures when using the Mobile Application, including but not limited to using up-to-date software and malware protection on the device used for access. The End User is responsible for the consequences of insufficient security of the device used to access the Mobile Application.

(6) In the event of a security breach of the software and/or access credentials, the Operator, upon an explicit written request by the End User, shall provide a new password, and the End User must immediately change the existing password.

(7) The End User is responsible for the storage and use of the data through which they are identified before the Operator via the Mobile Application and through which correspondence is conducted. The End User undertakes that the data provided is correct, valid and up to date. The Operator shall not be liable for incorrectly or incompletely entered data during registration or subsequent changes, provided it has not been duly notified by the End User at: [email protected].

Article 7.

(1) By performing a charging session as a Guest End User or by registering in the Fines Charging Mobile Application, the End User declares that they are familiar with and accept these Terms and Conditions in their current version.

(2) If the End User does not accept the Terms and Conditions in their current version, they have no right to use the Service.

Article 8.

By accepting these Terms and Conditions when performing a charging session as a Guest End User or registering in the Mobile Application, the End User makes an explicit declaration of intent to enter into contractual relations with the Operator regarding provision of the EV charging service through the charging station network administered by the Operator. The contractual relationship is deemed to arise as of the date of the charging performed or the date of registration in the Mobile Application, depending on which is applicable.

Article 9.

(1) The End User declares and accepts that these Terms and Conditions confirmed electronically during registration in the Mobile Application by ticking a checkbox in the designated field are deemed validly approved and legally binding. They produce legal effects equivalent to a handwritten signature on a written document and may serve as admissible evidence before courts, state bodies, administrative structures and other institutions for dispute resolution.

(2) The Terms and Conditions bind the End User from the moment of registration in the Mobile Application. By registering, the End User confirms that in each use of the Service they will comply with the current and effective version of the Terms and Conditions published by the Operator at: https://finescharging.com/.

Article 10.

(1) In connection with providing the Service, the Operator processes the End User’s personal data (to the extent and if such data is provided) in accordance with Regulation (EU) 2016/679 (GDPR) and the Operator’s privacy notice available at: https://finescharging.com/.

(2) By registering in the Mobile Application and confirming the privacy notice by ticking a checkbox in the designated field, the End User declares they are informed of the possible risks when using electronic means of communication and consents to the Operator processing the personal data provided (including email, names, part of a payment card number and others) by automated or other means for the purpose of establishing, administering and performing the contractual relationship under these Terms and Conditions and for proper provision of the Service.

Article 11.

The Operator makes efforts for the Service to be provided continuously and with normal functionality, but does not guarantee continuous availability, timeliness or absence of errors, disruptions and interruptions. The Operator applies reasonable measures to protect the Mobile Application and maintain the electronic systems related to the Service but shall not be liable for temporary interruptions and/or disruptions arising from electronic communication networks, technical infrastructure or other circumstances beyond its reasonable control. For the avoidance of doubt, the Operator shall not be liable where the End User selects an unsuitable charging station for the specific electric vehicle, where there is no available capacity/availability at a given time, or where there is a technical malfunction of a specific charging station.

Article 12.

(1) After the End User accepts the Terms and Conditions and duly registers in the Fines Charging Mobile Application, they have the right to use the EV charging Service within the charging station network administered by the Operator, in accordance with these Terms and Conditions, by using the Mobile Application and paying the amounts due for the relevant charging session according to the applicable payment method.

(2) The Service may be used only at publicly accessible charging stations included in the charging infrastructure administered by the Operator.

(3) The charging stations are listed on the Operator’s website and in the Mobile Application. The parameters of each charging station are described and include at least: type of station (AC/DC), number and type of connectors, service price, idle fee availability (if applicable), owner and exact location.

III. RULES FOR USING THE SERVICE. PAYMENT FUNCTIONALITY

Article 13.

(1) Each End User who has accepted these Terms and Conditions and duly registered in the Fines Charging Mobile Application gains access to the Service and may make payments in one of the following ways:

  • Automatic payment after the end of the charging session via a valid bank card (debit/credit) registered in the End User’s profile in the Mobile Application;

  • Deduction from credit balance – the amount due is deducted from the pre-existing credit balance. If the credit balance is insufficient, an automatic transaction is carried out to pay the remaining amount;

  • Bank transfer after invoicing – payment by bank transfer of the total value of services used for the relevant calendar month after an invoice is issued.

(2) When starting a charging session via the Mobile Application profile, via an issued RFID card or via Autocharge, the End User accepts that the Service is initiated at their request and that the Operator will charge and collect the amounts due according to the chosen payment method by: (i) debiting the registered payment card; or (ii) deducting from the available credit balance; or (iii) including the amounts in the monthly invoice – in accordance with the current tariff for the relevant charging station and until proper completion of the session. For the avoidance of doubt, the charging session ends when charging is stopped by the End User at a moment chosen by them.

(3) Upon starting each charging session, the End User declares and guarantees that the payment card used is valid, not blocked, and has sufficient available funds/limit when the payment method is payment card/credit balance. If the card has expired or its limit is exceeded, the End User must pay the due remuneration by bank transfer or by registering another payment card. In case of non-payment, the Operator has the right to terminate the Service and block the End User’s profile without additional notice.

(4) The End User must timely update their Mobile Application profile regarding changes related to the payment card, replacement with a new card, and other data required for lawful use of the Service. The update must be made as soon as possible but in any case no later than 3 (three) days after the change occurs. In case of non-compliance, the Operator may immediately block the profile and undertake actions to protect and enforce its rights if the End User has used the Service without paying.

(5) Switching to payment by bank transfer for the calendar month total after invoicing is made upon request via email: [email protected] or phone: +359 88 8606066.

(6) The End User may request issuance of an invoice by entering the necessary data in the “Invoicing” section of their profile in the Fines Charging Mobile Application. An invoice is issued for all transactions/charging sessions for the relevant calendar month. An invoice is automatically issued for all profiles with correctly completed invoicing data as of the last calendar day of the month. The system does not allow invoicing of charging sessions from one profile to more than one legal entity.

(7) This Article regulates payment methods for a Registered End User. The conditions for using the Service as a Guest End User apply pursuant to Article 3(1), including the rules on the deposit and refund of its unused part.

Article 14.

(1) The amount due for the Service is determined based on the total charge received in the battery of the electric vehicle, and the applicable price is published in advance in the Fines Charging Mobile Application and on the website: https://finescharging.com/. The specific unit prices are indicated in euro including VAT. The amount due is collected automatically from the registered payment card, or deducted from the credit balance, or included in the monthly invoice, according to the selected payment method, and the End User gives explicit consent to this by registering and using the Service.

(2) The final price for a specific charging session is formed after it is properly ended by the End User and is calculated based on the current unit price published in the Mobile Application and on the Operator’s website.

(3) Metering of charged energy is based on the data reported by the charging station/system. Rounding may be applied according to the station configuration and tariff published in the application.

(4) Where an Idle Fee applies, it is charged separately after 5 (five) minutes from the end of the charging session, under the published conditions and tariffs. For the purpose of the Idle Fee, the end moment is determined under Article 20(6).

(5) Payment for the provided Service is final and non-refundable, except in the case of dispute and indisputably established incorrect charge, where the Operator shall refund the amount determined as not due.

Article 15.

(1) The Operator has the right to unilaterally change the Service price for each charging station in the Fines Charging network at any time. Changes take effect from the date the End User is notified by publication of updated tariffs in the Mobile Application and on the website: https://finescharging.com/.

(2) If the End User disagrees with the new conditions and/or prices, they may terminate their registration in the Mobile Application according to these Terms and Conditions, after paying all amounts due as of the termination date.

Article 16.

(1) For settlement purposes, by registering in the Mobile Application and accepting these Terms and Conditions, the End User gives explicit and unconditional consent for the Operator to collect amounts due for the Service and other amounts under these Terms and Conditions by: (i) direct debiting of the registered payment card; and/or (ii) deduction from the credit balance; and/or (iii) inclusion in a monthly invoice – according to the current tariff and chosen payment method.

(2) The End User declares and guarantees that the payment card provided allows automatic debiting of amounts due under these Terms and Conditions and that they have provided consent for such debiting by accepting the Terms and registering.

(3) The End User declares and guarantees that they have the right to use the payment card registered and that it has sufficient funds to pay amounts due. If funds are insufficient or technical reasons prevent payment after the end of the charging session, the End User accepts that subsequent automatic attempts may be made to debit the due amount, including debiting any payment card added to the profile, until payment is successful.

(4) The Operator has the right to immediately block the End User’s profile when the End User fails to pay an issued invoice related to the Service.

(5) In case of late payment, the Operator may charge default interest, fees and costs related to collection, as well as other expenses resulting from non-performance by the End User.

(6) The End User accepts that at the Operator’s discretion, where insufficient availability exists on the credit balance and/or payment card at the time a session ends, the due amounts may be debited automatically at a later stage once sufficient funds are provided. For card payments registered via the Mobile Application, the Operator issues required documents under Bulgarian tax legislation.

Article 17.

(1) Data related to the End User’s payment card is not stored in the Fines Charging Mobile Application and the Operator does not have access to it, except for the last 4 (four) digits of the payment card number, which are visible.

(2) Payment card data is processed and stored only by certified payment service providers with whom the Operator has contractual relations.

(3) Payment information security is ensured through secure cryptographic protocols during internet transmission so that information cannot be read by third parties in transit.

Article 18.

(1) The Operator is not liable if the End User starts a charging session at a location where a separate idle/parking fee or rental is due. In such cases, the obligation to pay such fee to the relevant provider/owner is entirely at the End User’s expense.

(2) All disputes related to administrative sanctions for improper parking are resolved directly between the End User and the competent authority, the company responsible for parking/stay at the location, or the competent local authorities.

(3) The Operator is not liable for additional fees arising from the policies of the End User’s bank, financial institution, or card provider.

(4) The Operator does not participate in disputes under the preceding paragraphs and is not liable for damages or claims arising from the End User’s actions and/or omissions related to parking and related fees or sanctions.

IV. PRICE OF THE PROVIDED SERVICE

Article 19.

The End User is informed and accepts that the EV charging Service is provided for remuneration, and its price is periodically determined by the Operator at its sole discretion, according to applicable tariffs for the relevant charging stations.

Article 20.

(1) The charging Service price is published in the Fines Charging Mobile Application and on the Operator’s website: https://finescharging.com/. Therefore, the End User declares that publication of tariffs constitutes proper notification and information regarding the current price of the Service within the charging station network administered by the Operator. The Operator is not liable if due to their own negligence the End User has not reviewed current prices before starting a charging session.

(2) The Operator may determine the Service price under individual conditions for a specific End User, including preferential conditions and/or may adapt the price depending on the specific charging station.

(3) Amounts are displayed in euro (incl. VAT). Upon actual card debiting, conversion may occur depending on the bank/payment provider, and the Operator is not responsible for exchange rates and bank fees.

(4) The End User is informed and accepts that the Service price at the same charging station may differ depending on characteristics of different electric vehicle models and the time necessary to charge their batteries.

(5) The End User is informed and accepts that the Operator’s announced prices apply only to charging stations operating under the “Fines Energy” Ltd. – “Fines Charging” brand, located in the Republic of Bulgaria.

(6) For certain charging stations, the Operator applies an Idle Fee charged separately from the charging price. The Idle Fee is due after 5 (five) minutes from the moment the charging session ends.

(7) For the purposes of paragraph (5), “end of the charging session” is the moment charging is stopped and/or the charging session is terminated via the Mobile Application, via RFID card or Autocharge, or when charging ends automatically due to limitations/conditions of the electric vehicle or charging station.

(8) The Idle Fee is EUR 0.37 (incl. VAT) per minute and is charged for each started minute after expiry of the period under paragraph (5), while the vehicle occupies the charging point/charging spot.

(9) The Mobile Application indicates for which locations/charging stations the Idle Fee is introduced. The End User accepts that this information constitutes proper notification of the Idle Fee applicability for a specific location.

(10) Where applicable, the End User may receive notifications via the Mobile Application upon reaching 80% battery charge and full charge, as well as SMS notification that an Idle Fee will be charged, under this Article.

(11) Where applicable, the Idle Fee is charged and collected according to the payment method chosen by the End User, pursuant to Section III. Failure to receive a notification due to technical reasons does not exempt the End User from the obligation to pay the Idle Fee where applicable.

V. RIGHTS AND OBLIGATIONS OF THE END USER

Article 21.

(1) The End User must ensure the charging session starts and ends properly, in accordance with these Terms and Conditions and the applicable operating instructions for the charging stations.

(2) The End User must use the Operator’s charging stations in good faith and with due care.

(3) Before starting a charging session, the End User must familiarize themselves with the operating instructions for the specific charging station and use the equipment for its intended purpose.

(4) The End User undertakes to ensure proper connection of the cable/connector and safe use of the equipment, not to damage, manipulate or dismantle parts of the charging station and not to obstruct other End Users or the normal operation of the infrastructure.

(5) With each charging session start, the End User confirms that they are familiar with the applicable instructions, the risks of using the Service, and its price. If damage to a charging station is caused through the End User’s fault, the End User owes compensation equal to the Operator’s incurred damages.

(6) The End User has no right to use a charging station with a faulty or modified vehicle, nor to perform unauthorized maintenance, repair or fault removal of the charging station and/or related equipment.

(7) In case of a technical problem, the End User should stop the session through the application (if possible) and immediately contact support. Forced release/dismantling is prohibited.

Article 22.

(1) In order to ensure correct start of the charging session, the End User should check the information displayed on the charging station display (when available).

(2) Charging starts from the moment the electric vehicle is connected to the charging station in the established manner and after proper identification/authorization according to the chosen access method (e.g. Mobile Application, RFID card or Autocharge).

(3) The End User must ensure the electric vehicle and its battery are compatible with the respective charging station and that charging can be performed in compliance with applicable technical standards and requirements.

(4) The End User may activate an automatic charging start function (Autocharge) for a selected vehicle through the Mobile Application where technical support for this functionality is available.

Article 23.

(1) The End User is informed that the Service and all rights to it are the exclusive property of the Operator and/or relevant third parties – its licensors.

(2) The Service contains elements that may be protected by trademark rights and/or other intellectual property rights. The End User has no right to use, reproduce or allow use of the Operator’s trademark, logo or other distinctive signs in any way, and does not acquire the status of a licensed user of industrial/intellectual property rights held by the Operator.

(3) The End User undertakes not to use the Service for purposes other than personal and non-commercial use, or for purposes that contradict or compete with the Operator’s commercial activity.

(4) The End User has no right to circumvent, neutralize, remove or otherwise affect technical security and control measures implemented in the Mobile Application, the management and monitoring software, as well as charging stations and related equipment. Any actions aimed at unauthorized starting, stopping, prolonging or manipulating a charging session, charging parameters, identification methods (including RFID or Autocharge), or avoiding/reducing amounts due, are prohibited.

(5) The End User is liable and undertakes to indemnify the Operator and/or third parties where damages or defects to charging stations are caused due to non-performance under these Terms and Conditions or due to unlawful, improper or bad-faith use.

VI. RIGHTS AND OBLIGATIONS OF THE OPERATOR

Article 24.

(1) The Operator strives to provide the End User access to the Service via the Fines Charging charging station network, including through the Mobile Application, but does not guarantee that the Service will be continuously available, timely, and free of errors, disruptions or interruptions.

(2) The Operator may monitor and analyze End User profile activity. Where circumstances create justified doubts about authenticity or lawful use of a profile, the Operator may unilaterally restrict or deactivate access until clarification and/or until objections from the End User are received and reviewed.

(3) The Operator may perform preventive maintenance, updates, testing and other support activities, including temporarily disabling charging stations, without prior notice where needed for technical or operational reasons.

(4) The Operator may unilaterally change tariffs, payment methods and conditions for access to the Service by publishing updates in the Mobile Application and on the website: https://finescharging.com/. Changes apply from the moment they are published unless explicitly stated otherwise.

Article 25.

(1) The Operator is not liable for damages where:

  1. the device used by the End User for access to the Mobile Application, the data transmission network or related functions do not operate or do not operate correctly;

  2. the Service provision is stopped for reasons beyond the Operator’s control and not attributable to the Operator;

  3. the RFID card used to identify the End User is damaged, lost, stolen or misused by a third party and the End User has not timely notified the Operator;

  4. the End User uses the Service contrary to these Terms and Conditions and/or operating instructions;

  5. in other cases expressly provided in these Terms and Conditions.

(2) The Operator is not liable for parking of the electric vehicle by the End User in breach of applicable regulations and/or specific rules at the relevant location.

(3) The Operator is not liable for interruptions and/or failures in electricity supply by distribution companies in Bulgaria or for defects in internal electrical networks at the locations where charging stations are installed.

(4) The Operator is not liable where ownership or actual use of a vehicle for which Autocharge is activated changes and the End User has not expressly notified the Operator to discontinue this functionality.

(5) The Operator is not liable for prematurely terminated charging sessions started via Autocharge where termination reasons are beyond the Operator’s control.

(6) The Operator is not liable for damages caused by application of legal provisions, acts of state bodies, war, state of emergency, sabotage, lack or delay of deliveries, interruption of information connections or data communication channels, strikes, blockades, movement restrictions, and other similar circumstances beyond the Operator’s control constituting force majeure under the Bulgarian Commerce Act. Release from liability for strikes and blockades applies also when the Operator is directly affected.

Article 26.

(1) The Operator is liable for damages that are the direct and immediate consequence of culpable non-performance of its obligations under these Terms and Conditions and/or breach of mandatory legal provisions, to the extent such liability cannot be excluded or limited by law.

(2) In all cases, to the extent permitted by applicable law, the Operator is not liable for indirect damages, including lost profits, loss of data, loss of opportunities or other indirect losses incurred in and/or in connection with use of the Service.

(3) Where applicable and permitted by law, the total Operator liability for all claims related to a specific charging session is limited to the amount paid by the End User for that charging session.

VII. REPORTS, COMPLAINTS AND SECURITY

Article 27.

(1) Information about the End User’s transactions and charging sessions is available in their personal profile in the Fines Charging Mobile Application.

(2) Reports for a specific period per profile may be generated, viewed, requested and provided at any time via email: [email protected] and phone: +359 88 8606066.

(3) The Operator and its service providers may store information related to charging sessions for a period necessary for Service provision, reporting and fulfillment of legal and contractual obligations, in compliance with applicable personal data protection rules.

(4) An End User who wishes to submit a complaint regarding the Service must notify the Operator in writing within 5 (five) days from the moment a discrepancy between the requested/offered and provided Service is established, and must attach the documents and evidence supporting the claim. If the description is not clear or complete, the End User must provide additionally requested documents related to the complaint. Failure to provide requested data and documents may result in dismissal of the complaint unless mandatory legal provisions provide otherwise.

(5) Upon a submitted complaint, the Operator verifies the transactions and/or charging sessions in the End User profile for the period indicated and issues a final position. In case of a valid complaint, the Operator refunds the respective amount within 20 (twenty) business days to the bank account provided by the End User. In case of an invalid complaint, the Operator notifies the End User of the result within 20 (twenty) business days from submission. If the End User is not satisfied, they may file a complaint with the Consumer Protection Commission and/or a competent body for out-of-court dispute resolution, as well as bring a claim before the competent court.

Article 28.

(1) The End User must immediately notify the Operator’s customer support department at +359 88 8606066 and [email protected] if they have grounds to believe unauthorized persons have obtained or may obtain access to their profile, have learned their username and/or password, have detected misuse, or in the case of a lost or stolen RFID card.

(2) If the End User fails to notify the Operator immediately, they bear responsibility for all damages and consequences of unauthorized use. Upon proper notification, the Operator takes reasonable measures to limit unauthorized use, including blocking improperly started sessions via the End User profile and/or RFID card within a reasonable time. Until notification, the End User is responsible for any use of the Service through their profile and/or RFID card.

VIII. PERSONAL DATA PROCESSING

Article 29.

(1) The Operator applies a privacy policy and exercises due care in processing End Users’ personal data, complying with applicable national and European legislation. Access to personal data is restricted to expressly authorized persons and is performed by applying appropriate technical and organizational protection measures according to the Operator’s privacy notice/policy.

(2) Rules for collection, storage and processing of personal data are governed by the Bulgarian Personal Data Protection Act and Regulation (EU) 2016/679 (GDPR), applicable to the Operator’s activities.

(3) Personal data provided by the End User is processed for the purposes of provision and administration of the Service under these Terms and Conditions, applicable law and the Fines Charging privacy notice/policy, as well as development and improvement of the Service.

(4) To exercise rights related to personal data protection (e.g. access, correction, objection to direct marketing), the End User may contact the Operator via the email and phone listed in these Terms and Conditions.

(5) The Operator may provide End User personal data (e.g. email, names, phone number, part of payment card number) to third parties – counterparties involved in providing the Service, in compliance with the privacy notice/policy and applicable mandatory legal requirements.

(6) For questions related to personal data processing, the End User may contact the Operator, which provides necessary information within a reasonable time and in accordance with applicable requirements.

(7) Prior to registration and/or acceptance of these Terms and Conditions, the End User must review the Operator’s privacy notice regarding processing of their personal data, published in the Mobile Application and/or on the Operator website.

(8) To use the Service, the End User gives consent for processing of their personal data in the manner provided in the Mobile Application, including through creation of a user profile where applicable.

(9) If the End User exercises the “right to be forgotten” and requests deletion of their personal data, the Operator may apply additional identity verification procedures to protect the End User against abuse. For this purpose, the Operator may request additional information (e.g. full name, phone, email or others), and the End User must cooperate as necessary for correct exercise of the right and secure execution of the request.

IX. TERMINATION OF REGISTRATION

Article 30.

(1) The End User may stop using the Service and/or terminate their registration in the Mobile Application with 7 (seven) days’ written notice to the Operator, provided all amounts due arising from the Service use have been paid in advance.

(2) The right under paragraph (1) is exercised by sending a termination notice to: [email protected].

(3) To process the termination request, the End User identifies themselves to the Operator by providing at least:

  • the email address and phone number with which the End User is registered and identified;

  • an explicit, clear and unambiguous statement that they wish to terminate their registration and stop using the Service, as well as a declaration that as of the notice date there are no outstanding liabilities to the Operator.

The notice must contain a clearly expressed final intention to terminate.

(4) The deregistration request is reviewed by the Operator within 7 (seven) days by checking the registration data and reviewing charging session and transaction history to confirm the absence of outstanding liabilities.

(5) The termination notice is sent to the email under paragraph (2). Upon receipt, the Operator sends a confirmation email to the End User’s provided email address to confirm that the End User has access to it.

(6) Where a duly submitted notice is confirmed under paragraph (5) and no outstanding liabilities exist, the Operator terminates the Service and deactivates the End User registration/profile within 14 (fourteen) business days.

(7) By accepting these Terms and Conditions, the End User gives explicit consent and confirms that they owe payment for all Services provided and performed by the Operator up to the termination date, including amounts determined upon final reporting of charging sessions.

Article 31.

(1) In case of a violation of these Terms and Conditions and/or applicable legislation, the Operator may unilaterally terminate the Service where, after sending a notice, the End User fails to remedy the violation within a reasonable period but no later than 3 (three) days from receipt of the notice, including in the following cases:

  • the End User fails to pay amounts due for Service use;

  • the End User uses the Service in breach of these Terms and Conditions and/or Operator instructions;

  • the Operator has sufficient grounds to consider that the Service is being used unlawfully or in breach of these Terms and Conditions and/or applicable legal provisions.

(2) Outside paragraph (1), the Operator may terminate the Service and/or Mobile Application registration with 7 (seven) days’ written notice to the End User containing an explicit termination statement.

Article 32.

Termination does not affect the validity and effectiveness of provisions that by their nature should remain in force after termination, including clauses on dispute resolution, limitation of liability and collection of due payments from the End User.

Article 33.

Notices are sent to the provided contact details; they are deemed received upon sending of an email (or absent a bounce), upon successful sending of an SMS, or upon publication in the application.

X. APPLICABLE LAW AND DISPUTES

Article 33.

(1) For all matters not regulated in these Terms and Conditions, the provisions of the applicable legislation of the Republic of Bulgaria shall apply.

(2) Invalidity of a provision does not affect the validity of the remaining provisions.

(3) The parties shall make efforts to settle disputes by mutual agreement. If no agreement is reached, the dispute shall be referred to the competent court in the Republic of Bulgaria.

XI. AMENDMENTS TO THE TERMS AND CONDITIONS

Article 34.

(1) The Operator may unilaterally amend these Terms and Conditions, the price list and/or the content and functionalities of the Fines Charging Mobile Application and system, including for the purpose of implementing new technologies, functionalities, technical solutions or administrative procedures related to the Service. The Operator informs End Users by publishing the current version in the Mobile Application and/or on the website: https://finescharging.com/, in compliance with applicable law.

(2) If the End User does not accept the amendments, they may terminate their Mobile Application registration and discontinue use of the Service under these Terms and Conditions, after settling all due amounts.

(3) Amendments and supplements enter into force as of the date of publication in the Fines Charging Mobile Application and/or on the Operator’s website.

(4) These Terms and Conditions were adopted on 1 January 2026.

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